HOW CAN I CONTACT YOU?
How do I register to become a trade customer?
It’s easy! Select the registration button, enter your details and our team will get back to you within 2 business days.
Do you have a showroom?
Our showroom space is currently in development, however we do have a temporary area that’s available to view a limited selection of our products. We are working hard to get our showroom up and running once we are back in the office. Stay tuned! For more information regarding our showroom, please contact us directly.
What are your showroom locations & opening hours?
The Calibre office is open from Monday - Friday 9:00am-4:00pm and is closed on Weekends. We are located in Melbourne’s West - Derrimut.
Are all the items listed online, displayed in your showrooms?
Only selected products will be displayed in our showroom. If there is a specific item you wish to view that is not on display, we can coordinate with our warehouse team to have the piece taken out. This must be arranged prior via appointment only.
Alternatively, if a retailer has this product on display, we may be able to arrange a visit to their showroom for you instead.
Can anyone walk into a showroom or do you need to make an appointment?
Our showroom is strictly by appointment only. To make an appointment please email us at firstname.lastname@example.org.
Can customers/clients come to a Calibre Furniture’s showroom without the accompaniment of their design consultant?
Unfortunately our showroom is not open to the public. All clients must be accompanied by their design consultant.
How do I check stock availability?
Simply login to your registered account to check stock availability for all listed products. Each item will state the quantity as either “In Stock”, “Out of Stock”. Pre-order items will be listed as such, with the next shipment date visible underneath the purchase button.
If an item I require is out of stock, what can I do to secure the item?
If an item is labelled as “Out of stock” this means our buying team has not confirmed the date of the next shipment. If the item has a pre-order date listed, you can simply process an online order to secure the stock. Please note, when purchasing the product online you will be charged in full for the item. If you’d prefer to only pay a deposit on your pre-order, please email email@example.com and we can manually invoice you for a deposit.
Do you loan/ hire products?
The loan/hire of our products can be arranged under certain conditions. Please email our marketing team at firstname.lastname@example.org for more information.
How do I receive a quote?
Pricing will be available upon logging into your registered account and delivery quotes are calculated once items are added to your cart. Should you require a formal quote, please email your product selections through to email@example.com for assistance.
I am ready to make a purchase; how can I place my order?
Once your final selections have been added to your cart, please proceed directly to the checkout. You will be required to enter your preferred method of payment and once confirmed, your order will be automatically placed via the website. If required, our team will be in contact with you. Please ensure to leave any order notes or additional information if needed.
We are also able to send through a proforma invoice if required. Please send through a purchase order with all required information and we will respond accordingly.
I’ve placed an order online, what happens now?
If there are no further instructions required, our team will organise dispatch and advise you of the tracking or carrier information.
If we require further information, one of our team members will be in contact with you via email to discuss your order.
How can I tell if assembly is required/do you offer install and assembly on orders?
Each product listing will specify what type of assembly is required. Assembly services are offered in VIC and are occasionally available in metro NSW or QLD. Please contact our team for more information.
What if I need to cancel my order?
If you are required to cancel your order, please email through your cancellation request as soon as possible. Our team will then amend this for you. If the order has been paid for, our accounts team will issue you with a credit note.
If the order has been dispatched, there may be return/redirection charges from the carrier in which we will need to withhold from the credit note.
Do your products come flat packed, or are they fully assembled?
Each listing will specify whether an item is fully assembled, requires assembly or is flat packed. If you are unsure, you are most welcome to send an email to firstname.lastname@example.org.
PAYMENT AND INVOICING
I have not yet received an invoice for my order.
A formal tax invoice will be sent through from email@example.com after the order is dispatched from our warehouse.
I’ve paid for the proforma I received via email. When will I receive my order?
Once payment has been received and confirmed by our accounts team, your item will generally be dispatched from our warehouse between 2-5 business days.
For extensive delivery information please refer to shipping & delivery.
Can I collect from your Melbourne warehouse?
Calibre customers can collect their orders directly from our warehouse which is located in Derrimut, Melbourne VIC. An allocated day and time will be arranged by a Calibre team member prior to collection.
Can I collect from your showrooms or a warehouse outside Melbourne?
Currently our showroom and warehouse is only located in Melbourne. We are able to arrange click and collect services in metro Sydney and metro Brisbane. The only delivery charges involved in this are to cover the linehaul between the states. Please contact our team if you would be interested in this option
What does "Delivery Only" include?
All standard delivery services are strictly to the ground floor. If you require extra services such as; above ground floor via stairs or lift, assembly, and/or rubbish removal, please get in touch with our team.
Do you deliver internationally? Where does Calibre Furniture ship to?
Shipping and delivery is available Australia wide only. Our warranty will be voided should the product be forwarded internationally.
How much is the delivery cost?
Our shipping calculator will automatically determine the best possible delivery cost based on product size, weight, and your location. The shipping delivery cost is calculated upon checkout after you enter your delivery address details, and will appear prior to making a payment.
What are “Melbourne pick-up and Delivery only” products?
Items that are labelled “Melbourne Pick-up and Delivery only” in the product description cannot be shipped interstate. This is due to the fragile nature of the product and/or insufficient packaging. These items are available for Melbourne customers only.
Is there any way I can get a commercial warranty for something?
Our products come with a consumer guarantee and a 1 year manufacturer warranty, however, only select products have a commercial warranty. Please email to enquire if the product you're interested in is commercially suitable.
What is the warranty on wall mounting products?
Wall mounting is considered to be a product modification, therefore warranty is no longer applicable. Please consider seeking expert advice and utilising professional installation technicians, to ensure correct fitting and to sustain product longevity.
What is the warranty period on Calibre Furniture products?
Calibre Furniture products come with a 12 month warranty unless stated otherwise.
Please read more about product warranties here.
DAMAGES AND RETURNS
What are the returns and refunds options when purchasing from Calibre Furniture?
Please refer to our refund policy here.
There was an issue with the product I have received. How do I make a claim?
Our products are thoroughly inspected prior to dispatch however, we understand that sometimes, things can go wrong. If this is the case, please contact our support team on firstname.lastname@example.org with the following information:
> Order name and number
> Item SKU
> Description of the claim
Our support team will then liaise with the warehouse team to fulfil your request.
What happens if my furniture gets damaged in transit (both Calibre Furniture nominated carrier and client arranged carrier)?
Our support team needs to be informed of any damage that may have been caused in transit within 48 hours of receiving the item. They will then communicate with you and the carrier that was booked by Calibre Furniture.
If the carrier was arranged by the client, Calibre Furniture is not liable for any damage in transit. Please read our refund policy for more information.
How do I care for my pieces/do you have care instructions?
Please view our Product Care page here: https://www.calibrefurniture.com.au/pages/product-care.
I specify/sell furniture, how do I register for trade?
Simply select the registration button, fill out the details and our team will get back to you
within 24 hours.
I’ve forgotten my password; how do I log back into my online registration?
Please select the "Forgotten Password?" button and follow the prompts to reset your password.
Can I sell these products online?
If you are a reseller of furniture, we will require you to specify this in your registration form and once your registration has been reviewed, our team will be in touch with more information.
Do you have fabric samples/ how do I get a swatch or sample?
We have fabric samples for the majority of our sofas and lounge chairs. If you require some fabric samples please email email@example.com and we can happily mail them to you.
Where can I find the product dimensions and information?
All product information can be found on each item listing under the specified drop down boxes.
MARKETING AND COMMUNICATIONS
Do you do media loans?
If you would like to enquire about loaning or hiring a Calibre product, please email our marketing team directly with the following information:
> The item SKU
> Loan period
> Loan/Hire purpose
Please note that media loans can be arranged only for selected products and will generally involve a loan fee. Once our marketing team receives your request, you will be contacted to discuss further details.
Do you do collaborations?
We love collaborating with property stylists, interior designers and anyone within the industry! If you are interested in collaborating with us, please contact our marketing team on the following email firstname.lastname@example.org or direct message us via our Instagram page.
Who do I contact about editorial requests?
Please contact email@example.com
Can I use your images on my website and/ or social media?
If you’d like to repost one of our images on your social feed, please ensure Calibre Furniture is tagged and photo credit is given. For any enquiries regarding use of our images on a third party website, we ask that you contact Calibre Furniture directly to receive formal permission.