Shipping & Delivery

Calibre Furniture offers delivery Australia wide via third party delivery partners with some exclusions. Where applicable, we endeavour to dispatch all orders within 48 hours from receipt of payment.

All orders are treated as a dropship with no invoicing included or attached to the product(s).

All delivery charges can be calculated in the shopping cart. Our shipping calculator in the shopping cart will determine the best possible delivery cost based on product size, weight, and postcode. The shipping cost is primarily shown in the cart, and then calculated again in the checkout after you enter your delivery address.

All deliveries are performed on weekdays during normal business hours, with only select carriers in certain areas able to deliver on Saturdays. If you require delivery outside of business hours or within certain time frames during the day, please contact our team at to see if this is possible.


Estimated Delivery Times

While Calibre Furniture and our delivery partners endeavour to meet these delivery times on all occasions, please keep in mind that your location and order size will ultimately impact the speed of delivery to you.

As such, please allow up to 15 business days for all deliveries in case of delays. For non-fragile deliveries to rural and regional areas, please allow up to 12 business days from time of dispatch.

Small Orders & Non-Fragile Items

Melbourne (Metro)

1-5 Business days

Sydney & Adelaide (Metro)

2-6 Business days

Brisbane & Tasmania (Metro)

3-7 Business days

Perth & Darwin (Metro)

5-9 Business days

*Non-fragile items include most dining chairs, bar stools, armchairs, office chairs, side tables and coffee tables.

Large Orders & Fragile Items

Melbourne (Metro)

Booked based on carrier availability

Sydney & Adelaide (Metro)

6-15 Business days

Brisbane (Metro)

6-15 Business days

Perth & Tasmania (Metro)

14-20 Business days

*Fragile items include marble coffee tables, dining tables, entertainment units, buffet units, sofas, bed frames and items containing glass.
**Large orders & fragile items being shipped to Darwin & Northern Territory are excluded from all standard delivery lead times and operate on a case-by-case basis.


Delivery Information

We require an Australian street or residential address for all deliveries as our delivery partners cannot deliver to a PO Box or parcel locker. Standard delivery services are strictly to the ground floor. If you require extra services such as above ground floor via stairs or lift, assembly, and/or rubbish removal, please get in touch with our team.

Standard delivery services by our delivery partners are strictly to ground floor and/or front door. These services do not include:

  • Above ground floor delivery via stairs or lift
  • Product assembly or unboxing
  • Removing packaging or product wrapping
  • Removal of old furniture or décor items

Customers may be required to organise assistance from another person to take furniture from the ground floor, or from the front door and inside the premises. It is the sole responsibility of the customer to ensure that the packaged product(s) will fit through doorways and/or elevators before placing your order. Box dimensions can be found on each product listing on our website.

Once an external carrier is booked, customers will receive an email confirmation with further instructions regarding the carrier and further instructions. Courier costs include full insurance for product(s) that are lost or damaged during transit.


Dropship Services

We offer drop-ship services and deliver directly to the customer at the client’s expense. Please note that all dropship deliveries will be addressed from Calibre Furniture and no invoice is included in delivery.

Your purchase order or online order must include:

  • The recipient’s name
  • Contact number
  • Delivery address
  • Any relevant delivery notes

If delivery is within Melbourne metro, we will book the earliest available delivery date and provide you with the delivery information via email. It is the Calibre Furniture account holder’s responsibility to inform the dropship customer of their delivery date and report back to Calibre Furniture should any changes be required.

For interstate orders, deliveries will be performed through third-party removalist or courier services. Removalist services will reach out to the recipient via call or SMS to coordinate a delivery date and time, whereas courier services will only offer tracking advice. Calibre Furniture will update you with the dispatch information to pass along to the dropship customer.

Tracking advice can be sent to dropship customers providing that Calibre Furniture is given the recipient’s email address prior to dispatch.

Calibre Furniture will not contact the dropship customer directly unless absolutely necessary.


Unattended Addresses, Futile Deliveries & Delivery Cancellations

If the delivery address is unattended or the client will no longer be available to accept the delivery, the client will need to contact Calibre Furniture and authorise an "Authority to Leave" on the order, with at least 24 business hours' notice.

If there is a futile delivery, please note that the original freight charge will be forfeited and recharged as a rebooking fee. There may also be separate futile delivery charges.

Requests for delivery cancellations must be lodged within 48 business hours prior to delivery to avoid fees. If there is a cancellation on the delivery date, the original freight charge will be forfeited. There may also be separate futile delivery charges.

Please note that an authority to leave will void any liability that covers any loss, theft, or damage to your product(s) offered via Calibre Furniture of our delivery partner.


Order Tracking

Tracking information is only available for non-fragile items sent via courier services. Tracking advice will be emailed upon dispatch directly from the courier. Tracking advice can be sent to dropship customers providing we are given their email address prior to dispatch.

Fragile removalists and independent carriers do not always have the capabilities to offer live tracking and cannot guarantee specific delivery dates. These types of carriers will reach out to the recipient via call or SMS to coordinate a delivery date and time.


Commercial & Oversized Products

Customers may be required to assist the delivery driver to carry heavy or large bulky product(s) to the ground floor and/or front door. Depending on carrier availability, Calibre Furniture may not be able to accommodate oversized deliveries without assistance.


Melbourne Only Items

Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are restricted for pick-up in or delivery to Melbourne metro areas only. These products will only populate freight costs for postcodes within Melbourne metro.

Should a client wish to arrange their own freight for an item labelled as 'Melbourne Only', Calibre Furniture is not liable for any loss or damage which may occur during interstate transit, and warranty for this product will be void if the item be taken outside of the Melbourne metro area.

Please note that all Floor Stock/Ex-Display peices are strictly limited to delivery within Melbourne Metro. Calibre Furniture may cancel and refund these product(s) if ordered for interstate addresses.


Warehouse Collection

Collection is available at no cost from our warehouse in Truganina, Melbourne, Victoria:

  • Calibre Furniture
    Door 2/143 Foundation Road
    Truganina VIC 3029

Collection from our warehouse is available Monday-Friday from 10:00am-4:30pm. Providing that payment has been confirmed, customers will be contacted via email to arrange pick up and will be provided a packing slip for collection. All pickups will be given the earliest available date that the warehouse can accommodate for that order/product(s)

Warehouse staff require a minimum 48 business hours (excluding weekends & public holidays) to prepare new orders for collection.

In the event of customer/client arranged freight, Calibre Furniture will not prepare the order for dispatch until we are provided with courier information and/or labels. It is the client’s responsibility to ensure that any freight they organise is booked for two days in advance from when the labels are received by Calibre Furniture to allow adequate time to prepare the order for dispatch.

Please note that Calibre Furniture is not liable for transit damage where the relevant products were not freighted by Calibre Furniture, including products damaged in transit after a customer collection.