Refund Policy

Calibre Furniture offers a store credit on all items if the products you’ve bought are faulty, significantly different to those shown or described to you or not doing what they're supposed to do. We require that the item be returned in original condition with all packaging and receipts originally accompanying the product. Upon return, your merchandise will be inspected. The returned item must be in our possession within 14 days from the date you received it. All costs regarding delivery will be at the buyers' expense. Therefore the store credit will be given minus the total delivery and collection costs.

Calibre Furniture will not be responsible for any costs associated with returning the product(s). It is the customer's responsibility to take furniture from or to the front of the ground level. The Service and delivery of goods by third-party carriers includes only delivery to the ground floor and/or the front door (a door-to-door service) by a single delivery driver, and does not include carrying items inside, upstairs, in elevators, placement, assembly, removal of wrapping or the like. It is always the customers responsibility to arrange for a means (whether by requesting assistance from neighbours or friends or otherwise) to bring Goods inside (or in the case of a return, outside) from (or in the case of a return, to) the front door or grounds floor of residences or buildings.

Returned Goods must be returned in their original packaging with all accessories and must be in a re-saleable condition. If a returned item is found not to be re-saleable by Calibre Furniture (at its sole discretion), Calibre Furniture reserves the right to credit only 50% or less of the product price paid by the customer. Customer must return the item in packaging even if it is faulty or damaged. To return a product, please deliver it to 82 East Derrimut Crescent, Derrimut, VIC 3030 Customers must request a return authorization prior to returning. Unauthorized returns will not be accepted. Abuse of our return policy will not be tolerated. We reserve the right to refuse full credit for excessive returns by a customer.

Where an item is found to be faulty, Calibre Furniture will provide replacement parts or full product replacement at our discretion. Clearance items are not eligible for return or exchange.

Calibre Furniture reserves the rights to make changes to these terms and conditions without notice. Refunds/Credits or exchange is not available for custom/special orders and large assembled high gloss MDF items (such as tv units, buffet units, coffee tables and dining tables) due to the complexity of packaging and special fragile handling requirements. Special orders may include orders of items not shown on our website.

Based in Melbourne

© 2019 Calibre Furniture ABN: 98 145 309 324

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