Shipping & Delivery

Calibre Furniture offers delivery Australia wide for all our products.* Our third-party couriers represent our company and we only deliver with the most reliable and cost-effective carriers. We endeavour to dispatch all orders within 48 hours from the time of payment. Deliveries occur Monday to Friday during normal business hours. If you require delivery outside business hours, please contact our team to see if this is possible for your order.

* Calibre Furniture does not offer free shipping on any items.

 

Estimated Delivery Times

We and our third-party couriers endeavour to meet the estimated delivery times on all occasions. However, please note that the delivery location and order size will ultimately impact the speed of delivery. As such, allow up to 15 business days for all deliveries in the event of a delay. Please allow up to 12 business days for non-fragile rural deliveries.

 

Small Orders & Non-Fragile Items

LOCATION

FROM TIME OF DISPATCH

Melbourne

2-5 business days

Sydney & Adelaide

2-6 business days

Brisbane

3-7 business days

Perth

5-10 business days

 

Large Orders & Fragile Items

LOCATION

FROM TIME OF DISPATCH

Melbourne

Booked on the day that suits the customer best

Sydney, Brisbane, & Adelaide

6-15 business days

Perth

14-20 business days

Fragile items include marble coffee tables, entertainment units, sideboard and buffet units, and items containing glass.

 

Delivery

We require a street, residential, or business address for all deliveries as we cannot deliver items to a PO Box. All deliveries are to the front door and ground level only, unless organised otherwise. If access is difficult, not to ground floor, or you require product/s to be carried inside or upstairs, please inform us in advance or when you place an order as additional charges will apply.

The service and delivery of goods by third party couriers are strict to the front door and/ or ground floor only by a single delivery driver. As such, this service does not include:

  • Carrying product/s inside, upstairs, or in elevators
  • Placing product/s, and
  • Removing packaging or wrapping.

It is the client's responsibility to ensure the lift has sufficient access space. Our courier costs include full insurance for products that are lost or damaged during transit.

 

Drop-Ship Service

We offer drop-ship services and deliver directly to the customer at the client’s expense. Please note that all drop-ship deliveries will be addressed from Calibre Furniture and no invoice is included.

Your purchase order must include:

  • Item SKU code
  • Quantities
  • Price of the item (Calibre Furniture price)
  • Your customer’s name, contact, and delivery details

If the delivery is within the Melbourne metro areas, we will contact the customer to organise a delivery date on the client’s behalf. For interstate orders, deliveries will be through third-party removalist or courier services. Removalist services will confirm the delivery date with the customer directly, whereas courier services will only offer tracking advice.

 

Unattended Address

If the delivery address is unattended or you cannot be available to accept delivery, you must contact the courier directly with the instructions:  "Authority to Leave" goods if unattended. Note this will void Calibre Furniture's and the courier's liability that covers any loss, theft or damage to your product/s.

 

Tracking Your Order

Tracking information is available for most orders. However, most fragile removalists do not always have the capabilities to give specific delivery dates and tracking information. Contact the team at info@calibrefurniture.com.au to confirm if your order is viable for tracking information.

Tracking information is available for all non-fragile items to interstate deliveries upon request. If required, please advice on a note while placing an order.

 

Commercial and Oversized Orders

A person from your end will be required to assist the delivery driver to carry heavy or large bulky product/s to your ground floor and/ or front door. Should you have special requirements, please leave clear instructions in the comments section upon the checkout process.

 

Removalist Service

If required, we can provide a removalist service for an additional charge. Fragile removalists are white glove and experienced furniture handlers (two persons) for larger fragile items. With a white-glove service, our delivery partners can carry your product/s upstairs into any room of your choice. Due to our wide product range, we ask that you contact our customer service team for more information on white glove services, pricing, and restrictions. Transit insurance will incur an additional charge when using a removalist service.

A removalist service is recommended for fully assembled, heavier and bulkier, and very fragile items, such as:

  • Boardroom tables
  • Bookcases
  • Buffet units
  • Dining tables
  • Larger lounge chairs and sofas
  • Marble coffee tables
  • Office desks, and
  • TV units

 

Delivery Cancellation Fees

In the event of a fragile removalist delivery cancellation, a cancellation/ re-booking fee up to 50% of your total freight costs may apply. Requests for delivery cancellations or re-booking must be lodged as soon as practicable after placing your order.

Please refer to our Returns & Claims page for more information regarding order cancellations.

 

Melbourne Only Items

Due to fragility, size, and packaging, selected products (labelled as 'Melbourne Only') are restricted for pick-up in or delivery to the Melbourne metro areas only. These 'Melbourne Only' products will not calculate towards the total shipping costs in your cart as they cannot be delivered interstate. This exclusion applies to all clearance, ex-display, and selected products, which have a note in the features section of the product page.

 

Pick-Up

Pick-up is available and FREE from our Melbourne warehouse for account holders. You will have the option to select ‘Delivery’ or ‘Pick-Up’ upon checkout to suit your preference. Please note that the customer of an account holder cannot pick-up from our warehouse.

Pick-ups are available Monday-Friday from 9:30am-5:00pm and Saturday 10:30am-1:30pm. All pick-ups must be pre-arranged prior to collection. All product/s are thoroughly checked prior dispatch. Calibre Furniture is not liable for any transit damages via customer pick-ups or customer arranged delivery.

Pick-up address is available upon request.

 

*Calibre Furniture reserves the right to make changes to these terms and conditions without notice.

Based in Melbourne


© 2020 Calibre Furniture ABN: 98 145 309 324

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